About the Company
Lakes Region Water Company Inc. is a small, privately-owned public water utility that has been providing service to the Lakes Region for over 30 years. During this time, our Moultonboro-based business has expanded to service approximately 1,800 customers in select towns throughout the Lakes Region and Mt. Washington Valley.
Our Company currently owns & operates 19 different water systems: Far Echo Harbor, Paradise Shores (Balmoral), West Point, White Mountain Resort/Gateway, Hidden Valley, Wentworth Cove, Pendleton Cove, Deer Run, Woodland Grove, Echo Lake Woods, Brake Hill, Tamworth Water, 175 Estates, Deer Cove, Lake Ossipee Village, Indian Mound, Gunstock Glen, Dockham Shores, & Wildwood. You will find information concerning each of these systems throughout this site.
Being a public utility company, we are under the direct regulation of the New Hampshire Public Utilities Commission
and as such, must abide by their rules & regulations. We are required to follow their rules for customer service and must report to them any customer related issues or concerns. Similarly, they serve as advocates for the consumer and must report to us any formal complaints or concerns that are filed with the Commission. They prescribe a time frame in which we are then obligated to address these issues and therefore act as a mediator between Customer and Company.
Our Company must also meet the demands & regulations of the New Hampshire Department of Environmental Services (NHDES)
, namely that of the Drinking Water & Groundwater Bureau
. They determine our schedule for water quality sampling for each of our water systems. Working in conjunction with the Environmental Protection Agency (EPA), they determine how often and at which location(s) we must take samples in order to guarantee water quality for our customers. If for any reason, a sample is determined to be unsafe for human consumption, we are required to notify the public as soon as possible by following their guidelines for public notification. Each sampling result, violation and customer notification is given to the NHDES to be reviewed and put on file. They also perform regular system inspections, enforce rules for the installation, management and treatment of wells & pumps, and are a valuable resource for the Water Operator. The Department may issue violations or citations of deficiencies based upon their inspections to ensure the health and safety of the Public. Click here to review the responsibilities of the NHDES