Responsibilities

There are several rules that Lakes Region Water Company Inc. must abide by because we are a public water utility. Likewise, customers must also follow certain rules & procedures to help ensure the safety of their water supply.

Most customers do not realize the magnitude to which simple daily tasks can contaminate a water supply if they are not careful. A residential property may be considered a high hazard facility for cross-connection if it has an irrigation system, private well connection or other feature that may cause a public health risk. Contact the office for further assistance and information about the Cross-Connection Program.

Links:

NH DES

NH Safe Drinking Water Act

  • Customer Responsibilities

    It is the customer’s responsibility to:

    • Keep water meters from freezing by providing a warm & dry environment to protect against damaging elements. If there is not adequate space for a meter inside the customer’s home, a meter pit shall be installed outside the home at the customer’s expense. Once a meter is set, any relocation costs are paid by the customer.
    • Protect their water meter & shut off valve from tampering & allow accessibility for readings, repairs & inspections. Only LRWC authorized individuals are permitted to turn shut off valves; any unauthorized contact is considered tampering & is illegal.
    • It is the customer’s responsibility to install, repair & maintain their water service from the property line into their home, up to & including their water meter. A customer may hire LRWC to repair customer service line leaks or may choose a contractor at their own expense. LRWC reserves the right to inspect the service line prior to backfilling.
    • The customer shall assist in maintaining the integrity of the water system by removing any possible cross connections or any other potentially contaminating element in accordance to NH State Statue RSA 485:11 and NH DES.
    • Customers with irrigation systems are considered a high hazard for cross-contamination and must install a cross-connection control device per Tariff Terms and Conditions #7. Contact the office for assistance.
    • All indoor plumbing, hot water tanks, faucets, etc are the responsibility of the homeowner and should be repaired in accordance by the National Plumbing Code (only licensed plumbers are permitted to handle piping).
    • The customer shall keep all PRVs (pressure reducing valves), cross-connection control devices and interior shut off valves in proper working condition.
    • All indoor plumbing, hot water tanks, faucets, etc are the responsibility of the homeowner and should be repaired in accordance by the National Plumbing Code (only licensed plumbers are permitted to handle piping).
  • Company Responsibilities

    It is the company’s responsibility to:

    • Maintain normal operating pressures between 20 – 125 pounds per square inch (psi).
    • Maintain the water line from the shut off at the customer’s property line throughout the distribution system.
    • Install water meters & perform repairs caused by normal wear & tear.
    • Perform water quality testing & reporting in accordance with the New Hampshire Dept. of Environmental Services.
    • Provide public notice to the customer if any potential health concern arises.
    • Respond to distribution line leaks or other water related emergencies.
    • Maintain open communication with regulating agencies.
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